Zendesk Asia Pacific Bootcamps

 




Tour Dates

Tour Dates

You're invited to our one-day bootcamp to learn more about Zendesk functionality and best practices that will further optimise your support team efficiency!

Join us for the first Zendesk Bootcamps in Asia Pacific! The training is normally $1000, but you have the opportunity to register for a complimentary seat as we cover the following topics:
  • User Experience: Language, Localization, Timezones, Colors, Logos, Widgets and Multi-Branding
  • Ticket Channels: Email, Web Portal, Twitter, Chat, Facebook, the Feedback Tab and Voice demo
  • Building a Business Process: Triggers and Automations
  • Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
  • Setting-Up Teams: Groups, Roles and Agent Permissions
  • More than Tickets: Forums and Knowledge Base
  • Going Mobile: Native iOS, Android, Windows Phone and Blackberry Apps
  • Smarter Decision-Making: GoodData Reporting
  • Integrating Your Help Desk: Salesforce, JIRA, Single Sign-On and Ticket Sharing
You'll be guided by our professional Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians during lunch and at a post-training recovery cocktail reception, where, as always, the tab will be on Zendesk. 

Can't make it for the training sessions? Join us afterwards for drinks and a chance to network with other Zendeskians like yourself. Happy hour tickets are available by clicking on the links to the right. Register for the location nearest you today! 

Graham Robson – Director, Coherence Design Ltd.

Graham Robson leads the Coherence Design team, a specialist SaaS consultancy practice providing professional services and add-on capabilities for Zendesk. Over the past three years, Graham became a Zendesk power user, and with over 50 successful client project implementations is the leading Zendesk Implementation partner. As a seasoned VP of professional services for software technology companies, Graham has experience supporting clients through business analysis, solution architecture, project and support management, and training design and delivery.

Martin Seibert – CEO, Seibert Media

Martin Seibert, CEO of the Zendesk Partner //SEIBERT/MEDIA in Germany, is 32 years old and has been running his web agency since 1996. His team of 60 employees delivers professional services for Zendesk success including usage adoption strategies, consulting, and user and administrative training. They specialize in design customizations for Zendesk, offer custom integration of data and development of Zendesk plugins, and develop the free OTRS to Zendesk converter.

Stafford Vaughan – Training Principal, CustomWare

Based in San Francisco, Stafford Vaughan is a founding author of Zendesk official training courses and manages the Zendesk training organization worldwide. Over the past 5 years, Stafford has trained and worked with many large organizations such as NASA, KLM Royal Dutch Airlines, Stanford University, The Pentagon, Deutsche Bank and The United Nations. His background is in Software Engineering, and in his spare time Stafford enjoys doing volunteer work at the local animal shelter.

Nick Franklin – Asia Pacific Business Development Manager, Zendesk
Nick was one of the first 10 team members at Zendesk and has been with us for nearly 3 years. Most of this time was spent in London where he established Zendesk's EMEA team. Nick recently relocated to Manila, Phillippines and joined Zendesk APAC as Business Development Manager for Asia. Prior to joining Zendesk Nick worked as a product manager where he was an early adoper of Zendesk. Nick graduated from the University of Lincoln, UK (also a Zendesk customer) and spent a year studying computer animation in San Francisco. 



Peter Godden – Asia Pacific Trainer, Zendesk
Peter is based in our Melbourne office and has been a member of the Zendesk team since October 2011. Much of his time is spent providing support and working with businesses to get the most out of Zendesk. Before joining us, Peter spent around 6 years working for a software company doing company support, instructional videos, help file creation and web development.




Michael Hansen – VP and Asia Pacific GM, Zendesk
Michael joined Zendesk prior to the launch in 2007. Michael has over 10 years help desk and 25 years IT experience from 4 continents, and among many things has set-up Zendesk's Global Support Organisation. After being based in Hong Kong and San Francisco for Zendesk, Michael is now back in Melbourne, Australia.

Tour Dates
Dates
Trainers
Trainers
Training in all cities is from 10am to 5pm
Training in all locations from 10am to 5pm