Training Bootcamp
Autumn 2011
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United Kingdom
London - 24 October - Sold Out
London - 25 October
Manchester - 28 October
Edinburgh - 31 October
Ireland
Dublin - 26 October
Netherlands
Amsterdam - 28 October
Belgium
Brussels - 31 October
Denmark
Copenhagen -2 November
Finland
Helsinki - 4 November
Sweden
Stockholm - 7 November
Norway
Oslo - 9 November
Germany
Munich - 26 October
Frankfurt - 28 October
Cologne - 31 October
Hamburg - 2 November
Berlin - 4 November
Tour Dates
Tour Dates
You're invited to our one-day bootcamp to learn more about Zendesk functionality and best practices that will further optimise your support team efficiency!
Join us for the only live training route we're running in Europe this year! The training is normally $1000, but you have the opportunity to register for a complimentary seat as we cover the following topics:
- User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
- Ticket Channels: Email, Web Portal, Twitter, Chat and the Feedback Tab
- Building a Business Process: Triggers and Automations
- Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
- Setting-Up Teams: Groups, Roles and Agent Permissions
- More than Tickets: Forums and Knowledge Base
- Going Mobile: Native iOS, Android and Blackberry Apps
- Smarter Decision-Making: GoodData Reporting
- Integrating Your Help Desk: Salesforce, JIRA, Single Sign-On and Ticket Sharing
You'll be guided by our professional Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians during lunch and at a post-training recovery cocktail reception, where, as always, the tab will be on Zendesk.
Can't make it for the training sessions? Join us afterwards for drinks and a chance to network with other Zendeskians like yourself. Happy hour tickets are available by clicking on the links to the right. Register for the location nearest you today!
Graham Robson – Director, Coherence Design Ltd.
Graham Robson leads the Coherence Design team, a specialist SaaS consultancy practice providing professional services and add-on capabilities for Zendesk. Over the past three years, Graham became a Zendesk power user, and with over 50 successful client project implementations is the leading Zendesk Implementation partner. As a seasoned VP of professional services for software technology companies, Graham has experience supporting clients through business analysis, solution architecture, project and support management, and training design and delivery.
Martin Seibert – CEO, Seibert Media
Martin Seibert, CEO of the Zendesk Partner //SEIBERT/MEDIA in Germany, is 32 years old and has been running his web agency since 1996. His team of 60 employees delivers professional services for Zendesk success including usage adoption strategies, consulting, and user and administrative training. They specialize in design customizations for Zendesk, offer custom integration of data and development of Zendesk plugins, and develop the free OTRS to Zendesk converter.
Stafford Vaughan – Training Principal, CustomWare
Based in San Francisco, Stafford Vaughan is a founding author of Zendesk official training courses and manages the Zendesk training organization worldwide. Over the past 5 years, Stafford has trained and worked with many large organizations such as NASA, KLM Royal Dutch Airlines, Stanford University, The Pentagon, Deutsche Bank and The United Nations. His background is in Software Engineering, and in his spare time Stafford enjoys doing volunteer work at the local animal shelter.
Stafford Vaughan – Training Principal, CustomWare
Based in San Francisco, Stafford Vaughan is a member of the team at CustomWare, Zendesk's first full-service consulting partner. He is a founding author of Zendesk's official training courses and manages the Zendesk training organization worldwide. Over the past 5 years, Stafford has trained and worked with many large organizations such as NASA, KLM Royal Dutch Airlines, Stanford University, The Pentagon, Deutsche Bank and The United Nations. His background is in Software Engineering, and in his spare time Stafford enjoys doing volunteer work at the local animal shelter.
Graham Robson – Director, Coherence Design Ltd.
Graham Robson leads the Coherence Design team, a specialist SaaS consultancy practice providing professional services and add-on capabilities for Zendesk. Over the past three years, Graham became a Zendesk power user, and with over 50 successful client project implementations is the leading Zendesk Implementation partner. As a seasoned VP of professional services for software technology companies, Graham has experience supporting clients through business analysis, solution architecture, project and support management, and training design and delivery.
Martin Seibert – CEO, Seibert Media
Martin Seibert – CEO, Seibert Media
Martin Seibert, CEO of the Zendesk Partner //SEIBERT/MEDIA in Germany, is 32 years old and has been running his web agency since 1996. His team of 60 employees delivers professional services for Zendesk success including usage adoption strategies, consulting, and user and administrative training. They specialize in design customizations for Zendesk, offer custom integration of data and development of Zendesk plugins, and develop the free OTRS to Zendesk converter.
Tour Dates
Dates
Trainers
Trainers
Partners
Training in all cities is from 10am to 5pm
Training in all locations from 10am to 5pm